Online Diagnostic Tool for Conflict Professionals
Coming Soon: Printable Handouts about the CCI:
Why Focus on Climate? And How the Inventory Helps: A conversation with Michael Dues, PhD.(PDF) A brief explanation and rationale for use of the CCI.
CCI Fact Sheet (PDF) for organizations and individuals interested in the CCI.
For general knowledge about managing conflict:
The Art of Conflict Management: Achieving Solutions for Life, Work, and Beyond.(©2010) A 24-lecture course by Dr. Michael Dues published in audio and visual formats by The Teaching Company. This engaging course offers research-based guidance and vignettes on managing conflict at work and at home.
For access by Certified Administrators only:
An application of conflict climate assessment in an academic institution:
The Impact of Conflict Climate on Management Practices in an Academic Institution (2006), a conference paper by Susan Theiss, Oregon State University Ombudsman. Ms. Theiss has extensive experience working with the CCI and useful insights for administering, interprreting, and following up on inventory results. She is available on a limited basis for consultation. Contact her at Sue.Theiss@oregonstate.edu.
Internationally recognized consultants we endorse:
Kenneth Cloke. An internationally recognized mediator, arbitrator, consultant, and author on conflict management, Kenneth Cloke regularly works with organizations to help improve their conflict management policies and practices. www.kennethcloke.com
William Wilmot. A leading professional and author in the field of conflict management, Bill Wilmot focuses much of his consulting work on helping organizations improve their conflict management, and their organizational communication. www.collaborationinstitute.com/bio-bill.htm
Other useful links:
International Ombudsman Association is the leading professional association for ombudsmen working in organizations, and an excellent resource for information on including an ombuds function in an organization’s menu of conflict management options. This function provides secure, confidential, and informal coaching and facilitation for resolving conflicts, directly improving the organization’s conflict climate. http://www.ombudsassociation.org/
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